That's basically the support Google provides for consumer service subscribers. "24/7 support" isn't really useful when all they can do is refer you to their help portal and come up with titles when you ask to talk to a supervisor, manager, etc, in addition to swapping around the communication medium, so from live chat with 2 minute response times to emailing with two day response times, and eventually flat out ghosting (no "your ticket has been resolved") because the support "manager" understands that the conversation is going nowhere.