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It's subtler than that. You are not the customer.

Say more things. Are you suggesting that by “customer consent”, they mean the consent of someone other than those of us paying for zoom? That makes no sense, and is not supported by the use of “customer” in their TOS.

No. I'm saying "you" are the person in the Zoom call and who agreed to the Terms of Service when you installed the software, but the "customer" is the Zoom account owner, and these are usually not the same person.

Most people in Zoom calls at any moment are in calls where they are not the customer for that call. I would guess most Zoom users have never been customers in that sense, as in they never initiate calls and may not have an account.

Sure, and I think all-party consent should be required if a call has any guests. My point was much shallower—just that OP/Zoom is using language that suggests “customer consent” is some separate thing they would ask for, when in fact using the software (accepting the TOS) is that consent.

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