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Comment by hunter2_ | Hacker News Reader

> They don't store any contact information that could be used to warn customers, so my connection mysteriously failed one day

This situation seems avoidable: what if the payment/signup flow had a big loud warning that you need to configure your own polling of an RSS endpoint using a client capable of pinging you?

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That's honestly a great idea for an alternative to newsletters... it would be nice if there was better first-party RSS support (what about in the email client?) since I don't think any OSs have it, because right now that would probably confuse most customers

The likelihood of being confused by rss among mullvad customers can't be very high.

You might be surprised! The Mullvad client is super well designed and usable for newbs, and I'll bet a lot of their business is from people whose more technical friends told them it was a good idea. There's a reason that Tor warns users that posting personal information or using accounts with their regular credentials compromises anonymity.

I wish RSS had more surface area with general computer users, but I reckon even being called RSS makes it unlikely. Folks in tech often forget how intimidating opaque names can be for nontechnical users.

Not being a Mullvad user myself, I wasn't sure if people tend to use a Mullvad client or a generic VPN stack built into their OS, but the Mullvad client could simply display news like this to the former set of users leaving only the latter set to configure a separate RSS client or whatever.

This might be the most HN comment I’ve seen in a while

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