I agree with your general sentiment, and it's important for businesses to have good communication.

At the same time, the "Premium Personal" price is a one-time payment of $29. My basic chicken sandwich meal at Whataburger was $11 dollars.

Point being, it's obvious to me that this is 1 dude who is developing this, so I'm not going to expect flawless communication for the price of 2.5 Whataburger meals. I'd much prefer to deal with that than have something like a monthly subscription SaaS charge.