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Speaking here with some experience of mental health services, professional misdiagnosis and incompetence within the service is so normalised that that wouldn’t be my main concern.

If someone is experiencing mental health, and chooses to open up and have a chat with such as AI, that itself is a positive sign. That the AI could be on demand only makes it more valuable as a tool.

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As a person who also has experience with mental health services, I fully agree.

People seem to have this misguided notion that when they tell someone to "seek professional help" that the "professional" they seek will actually know what they're doing. Generally, they don't. Beyond that, even the best therapists make enormous mistakes. And most people don't get the best.

I honestly think that an AI could do better than most therapists, and I'm sure it would be better than most psychiatrists.

AI could… but AI safety is a hard problem, and this particular training - I am not sure how it was done but if you just let it rip on some inputs it wont necessarily always be safe.

The professionals are doing educated guessing when it comes to treatment, both medicinally and psychiatrically.

AI should be part of the toolkit of that guessing.

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