If people want different things there could be an option in the app to decide what you want (with an appropriate price difference).
That's great, and apparently you are not the kind of app user that the deliverers are up upset about.
> "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals."
With this setup:
The feature exists if the company wants to support it in certain areas.
It is not supported in RdJ and other dangerous areas.
Expectations are clearly communicated.
But they should make it clear on their interface. I'm sure it's on some terms of use somewhere, but this information is missing from the entire UI of the app.
(Not that this would impact most people. Closed spaces in Brazil usually disallow delivery people from entering too.)