I’ve used Kaedim a lot and it is great. We’ve known pretty much from the beginning it is people or mostly people. But not sure why that would be a problem for people. I’m sure they try to automate as much as they can to save cost.
I think this is another case of a "fake it till you make it" attempt. While legally it might not be in the same category of fraud as Theranos it nonetheless feels pretty fishy when there is a literal man behind the curtain moving the chess pieces.
It's pretty common practice to start full manual and then automate pieces of the process as you go with a human-in-the-loop, often with edge cases still being full manual forever as the cost of labor < cost to engineer out of all edge cases.
If it's the former, then yea that's dishonest, but the point is whether it's scalable now / likely possible eventually. I could imagine that being the case.