> In arbitration, there is no option to combine cases into a class action suit

In literally every case other than potential criminal activity directed at you or class actions, arbitration is better for non-1% consumers. In courts, a wealthy adversary can starve you—delay and run in circles with the object of running up legal time. They can't do that in arbitration.

This is obviously a shit way to present anything to a customer. But mindlessly opting out of arbitration will reduce the average American's ability to fight large companies.