No mention about whether they use their own in-house LLM or whether they use a 3rd party like OpenAI, does anyone know more about this?

Edit: from the linked Privacy Statement:

> Contracted service providers may also deliver artificial intelligence and generative artificial intelligence capabilities to analyze data, determine trends, make predictions and create AI-generated responses

So it looks like they may use a 3rd parties to generate AI summaries and responses, sounds like a privacy nightmare for companies.