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I found it quite useful for summarizing the last X hours of chat messages.

Provided you're willing to live with a ~20% chance it accidentally gives you a subtly misleading answer.

There should instead just be better tools for turning ephemeral chats into searchable evergreen content - tickets, documentation, reports, Q&As, etc.

That, of course, wouldn't get investors who probably don't even use the thing chomping at the bit. Everyone's gotta have an "AI story".

Just curious, what tools other than AI would accomplish this? Wouldn't pulling information from chats require contextual understanding (NLP)? I guess maybe it could auto-tag messages rather than summarize content?

You see, OP doesn't want AI, but a neural network seq2seq transformer ML model, trained on a vast amount of text data, say, now that would be something!

For example a tool that lets me take a group of messages and turn that into a ticket or a wiki page with a couple of clicks and keep references synchronized back and forth.

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