Dating app Grindr loses nearly half its staff after trying to force RTO
cnn.com
cnn.com
Of course there might be more to this story than what one can extract from the CNN article, there might be e.g. some cost pressure from going public some months ago...
This happened at the last place I worked. It was so incredible to watch it happen. First the COO took off, and her favorite VP (who hired me) took off as well. Pretty much immediately my line manager, the 3 top-performing engineers in our division, and 4 of the 6 top-performing project managers on my team left as well. I left shortly after. I think the really crazy thing was watching how the remaining management literally lacked the competence to understand what was going on, or to even differentiate between people on our team and in our division in terms of who was good at their job and conscientious about client interactions vs. who was apathetic and under-skilled.
In bigger companies, this management layer is more concerned about creating domains of influence or "kingdoms" then they are in actually delivering value for the company. Not sure if this is just normal human organizational behavior, or something has gone off the rails in corporate culture - but it is what it is.
It's happening at my company as well, and particularly in my own org. I'm one of the people leaving for better opportunities away from politics and silly RTO mandates lacking any semblance of data grounding.
This. I have seen teams completely devastated in reorgs that did absolutely nothing but strengthen some manager's position. You don't have to fire anyone, just moving key people and reassigning ownership is sufficient.
More to the point, though: what do they mean by corporate culture, and why do they believe that people need to be in the same room in order to maintain it?
I'll bet anything there is no real definition of "corporate culture". If there is, it has nothing to do with where the employees are at any given moment. Yes, I'm saying that "corporate culture" is just a meaningless buzzword thrown around by people who hope you don't stop to wonder what it is they actually mean.
Didn't you mean "resources" there? ;-)
It's the Burger King approach to management: all employees are just generic worker bees, and you can just go down to Burger King and order a Whopper, some fries, and maybe six engineers. Problem solved!
Anyone who bothers to think things through can see the huge, obvious flaw: people are not all the same and that these are human beings, not robots or drones.
This flawed point of view, that you can just think of employees as widgets, fails again and again and again, and yet MBA schools apparently keep teaching it, and/or people keep trying to use it.
And in this case, the failed RTO initiatives: really, I would love for one of these CEOs to explain to me what the point is. You don't think people are productive from home? Based on what, your gut feelings or conjecture? Because the opposite is true. People in offices waste a ton of time—just watch them. They stand around and bullshit. They get up and look for people to talk to (about non-work things). They make disruptive noise. What they don't do a lot of is actually get work done. Meanwhile, you're paying for their office space and electricity and everything else it takes to keep an office running.
So what's the purpose of RTO? If I didn't know better, I would say it's 1- an attempt to justify sunk costs of office leases, and 2- a huge power trip.
Doesn't matter: it will ultimately fail because offices are counterproductive to actually getting work things accomplished.
It's funny - before the pandemic hit we'd already gone through a RIF. As things started booming back we've been hiring from all over the country. We now have teams that are wholly comprised of people from all over. There's no path forward to do an RTO at this point, and our productivity numbers are simply too high to warrant it.
My understanding is as our leases expire, we're not going to renew many of them. Where people are still in the office, and we have some of those folks and have had them all through the pandemic, we'll consolidate facilities in the same region.
Part of the problem with accepting this is that it cuts against the MBA ethos: that a good manager is a good manager in any industry, because specialized knowledge is not required.
Which, might be true for extremely high performing managers, who will seek out and rapidly learn any specialized knowledge needed...
... but is very much not true for the bulk of managers, who lack that amount of initiative and capability, and thus need more seasoning time and domain knowledge.
Conversely, other team members deliver subpar work with worse attitudes, and I have to make up for their slack by doing stuff I shouldn't have to do.
Like, do they try to be conscientious about leaving the company in a good state? or do they leave deliberately misleading handover docs and release some subtly broken code before walking out the door...
I wasn't deliberately sabotaging anything, and had I been given more notice than a morning video meeting with the office manager before my access was cut, I'd have probably checked in at least my WIP with a good commit message. But I wasn't, so I didn't
But I'm also not exactly going to be excited to do a full brain data dump. At my current role, I try to document everything as well as I can; if I were in this situation, I certainly wouldn't go back through and make sure I didn't miss anything. You get what you get, and you don't get upset.
Are you serious? Where's the hurt coming from?
I've been hired to take over a mess after people angrily quit more than once. The work I did took much longer than it would have if there had been a smooth hand over and there were tons of bugs and issues but the only people that were ever hurt by that were the shareholders and management with their deadlines and delivery schedules. I still got paid.
From the stress and unhappiness of having to untangle a complicated mess. Yes, you still got paid, but wouldn't you rather have had a smoother flow of things?
If the company's site goes down because a guy who got fed up with that missed out step 3 on the deployment playbook I am just fine with that. It's not my site that went down and not my profit margin at risk.
At GE the engineers know that engines don't fly without them (designs and specs are useless without engineers) so if they are in a position to do so they hold information close to their chest--tons of info are not in the design. They are very much dependent on a core group of engineers for each system. Just like any tech system, things are going sideways constantly for various reasons and they have to respond very quickly to customers and regulators. That response requires the tacit knowledge they hold in their head or under their desk. Not to mention the pet unicorn spaghetti code they develop to analyze sensor data which is crucial to projecting failure across fleets when one-offs are encountered.
Middle management has it's own game they play...it's wink and knod all the way down the chain...if they like you.
Leaving things in a good state doesn't really matter when they fire you unexpectedly why does it matter so much when you quit?
As well as the people who aren't pulling their weight and who know that they'll be found out back in the office.
Unless you're the kind of micro-manager who records mouse movements per minute, demands webcams always be on, or duplicates employees work just in case they missed something.
Obviously for other sorts of work, the same behaviour can be much more detectable.
In my experience, anti RTO folks are stacked to 1 actually good employe to about 5 slackers.
I work with a few remote folks today. They are always out of to loop, late to deliver and somehow always have a reason to not be at meetings.
The worst of them before the pandemic were the ones that showed up at 11:30 ate free lunch and was out by 1:30.
While there are genuinely good employees who don’t want RTO, it’s the ones who yell about it the most who are poor performers.
You work with bad folks, period. I have seen none of that.
Slackers will still slack off. Maybe it's just you can't tell when you're in the office - that's all.
So this is what they were doing with in office work and you think remote work is the issue?
Those that lack that confidence, wait. No point in skipping paychecks and giving up on possible severance when you feel you’re bad.
But believe what you want of course.
The people in the office have a farrrr easier time relying on non-work to look good. They can have conversations, build relationships, etc very naturally. They look like they're working so it's just easier for them not to. I can sit at my desk all day reading HN and I look like I'm working, people will assume I must be. If I'm sitting at home all day reading HN, not so much, I'd better have something to show that I got something done.
Worked with someone really good at this. She'd walk the halls in the office with a very serious, determined look on her face, always with laptop in hand. Always drifting past where the Directors and VPs sat. Always striking up conversations with people above her on the totem pole (never, ever being seen talking to a lowly worker bee). Always visibly demonstrating vague "bustle" and "activity." A naive manager would observe her behavior and think to himself "Ahh, yes, the buzz of Business™ Being Done". People like this see their careers absolutely THRIVE in the office, and are desperate for RTO.
... and just how is this supposed to happen? Don't those people have deadlines? Deliverables? Or did we invent a sensor that requires one's butt to be sitting at the office?
Both sides of the argument are simultaneously flawed though because we don’t account for one thing: most people work in a mass surveillance environment since everything is connected to the cloud. We know who submitted what, when, and from where. Not to mention telemetry will get better and better. It doesn’t really matter if you work remotely or in office.
Also most sane places have hybrid schedules. I suspect the companies that are forcing RTO are really looking to do a soft layoff.
That is a fairly big assumption without actual data.
If we are going to play that game.
In general people who want remote work care less about work and often are average or below average workers and are no stranger to looking for new jobs.
That is a fairly big assumption without actual data.
It's funny how many of the RTO companies (like Amazon) boast their data-driven approach, but when it comes to backing up their RTO mandate with actual data they're completely silent and even shun/mute employees that ask for this data.
Contrast this with their 'data-driven' claims of increased productivity due to remote work during covid.
I don't really put much trust in these studies, nor the studies that claim the opposite, but it's pretty obvious to me that both the WFH and RTO mandates have nothing to do with worker productivity. We've witnessed record levels of hiring at tech companies during the most remote working conditions ever. I've been in calls with higher level leadership where they essentially admit they have no objective data to track worker productivity. And I've witnessed great engineers, who've received nothing but great performance reviews and promotions during their WFH stints being fired for low productivity because their manager wants to have good RTO stats.
[1] https://www.vox.com/recode/23129752/work-from-home-productiv...
The RTO mandates are a pure labor/capital power play. It's really not much more complicated than "we want to remind you we're in charge, and to show you just how we're in charge, we're gonna make you do something you don't want to do"
To further that we have moved to 3 days RTO, and have Monday and Friday as WFH. Guess what? Github activity and slack message counts are nearly non existence on Friday, and just a blip on Monday.
Companies have the data, they don't need external studies to tell them what they already know. This is why they can move forward with RTO without worrying about any of the nonsense the WFH crowd drone on about. WFH folks know they are wrong, and companies know the WFH peoples are wrong, and that is why every comment suggesting otherwise is a knee jerk reaction to mob anybody who suggest differently.
Good luck WFH folks, while I am at the office making impact, you won't even have a chance when it comes for review or promotion time, because you can't list "answered the door for a package delivery" as anything useful.
There is over $120B of enterprise value in remote first or remote only companies. People who want remote want agency and control over their work arrangement, not the ability to slack off. Perhaps reconsider your mental model, assumptions, and the data.
(I own private equity in full remote enterprises, and am a supporter of the operating model based on the results, both financial and worker quality of life)
Do you mean they care less about the business? The two things overlap, but not perfectly. One can care about the business 100%, and be apathetic about the "work".
It might even be true that managers care about the "work" to the detriment of the business.
It's pretty weird to frame someone's care for their family and personal life as an insult.
This isn't a normal RTO story. This is a company that hired remote-first and then demanded that all of those employees relocate, often across the country.
Even if they wanted to continue working at the company, perhaps even in a local office, moving across the country is always going to have a high attrition rate.
This isn't really "RTO". It's "relocate or your fired"
Let's not pretend this is some smart stealth merit-based layoff play by the CEO: the people leaving are likely the ones with options, and many of them have been working remote for years now. They are unwilling to relocate their entire lives for Grindr. The RTO announcement came out soon after announcement of the union drive.
The dumbest move a CEO could make.
Now all the smartest people have quit, and the most desperate half of your staff stuck around.
A players hire A players, B players hire C players, and apparently D players fire A + B players.
I think Musk "showed" that it's "possible" (in the short term) to just purge and get by with C or D players -- plus the occasional True Believer -- and still survive.
Let's be honest that most companies... what they're doing... is not magic. And their CEOs are likely aware that following a Google-like "hiring the smartest people" strategy along with the $$ that goes with that may not be what they need.
And during economic contractions, short-termist thinking takes often over. So here we are.
But I do think in the long run, yes, it's poisonous. But out of the ashes of that come the next A-player companies.
And they're on the hook for $1.2 billion in interest payments annually. Are they even making that in revenue now? We won't know because they're privately held.
In other words, penny-wise, pound foolish.
How many people have you ever met who self-identified as a non-A player?
The key thing here is Grindr leaderships changed its policy right after employees tried to unionize. There's an active unfair labor practice case.
I have nothing to add, but I wanted to say this is a really good point. If nothing else could persuade me to join or help create a union, it would be these brain-damaged RTO initiatives.
The test for such a burden shift is 1) effected employees took a protected action 2) the company knew about it 3) the employer didn't approve of the protected activity. 1 and 2 are trivially proven, 3 is proven by the company hiring union busters.
From Littler Mendelson’s website (Grindr’s lawyers):
“We guide companies in developing and initiating strategies that lawfully avoid unions”
But yeah, I agree severance is probably their strategy to limit any pushback the NLRB might have on this, but just not sure how strong of a case Grindr can make. Especially after the recent rulings from the NLRB that gives more protections to workers trying to unionize.
https://www.dol.gov/sites/dolgov/files/ETA/Layoff/pdfs/Worke...
Mind you, there's a bit of a tradition of this. Gaydar, which was popular in the same space in the pre-smartphone era (it never really made the transition to phones well) always felt a bit held together with duct-tape, and had a particularly unique approach to preventing SQL injection; it simply replaced all single-quotes with backticks...
Additionally: we all talk about climate change and helping the world yet government policy is ambivalent or an impediment on WFH. How much pollution are we allowing in society with these RTO mandates?
We are fools for not capitalizing on laws that protect WFH
We should’ve been working on this in 2021/2022 though
Not picking on them in particular, you can ask the same question to pretty much any tech company. How many time do you need to rewrite your UI, your backend and redesign the logo to keep them busy day in and day out?
Just one more time.
hate to sound like a cliche but grindr could be recreated in a weekend with rails or django. pretty sure the app is a webview. it's truly stuck in 2012-2014.
the hard part of that app is just the scale... but a handful of servers running elixir/erlang would handle it without breaking a sweat.
Funny you should say that - I’m an Erlang dev and Grindr has tried to recruit me in the past. Apparently they already use it.
(Whoever was responsible for renewing the certs apparently got fired...)
* I imagine massive amounts of legal compliance work are required, varying from state to state (internationally).
* Support requests from customers, requiring varying levels of developer time
* working on the matching algorithm
* tempting getting former users back in
* maintaining data analytics pipelines so the CEO has something to ignore in favour of gut feeling.
* and the remaining 170 staff are agile coaches.
Now assume a third of the tech half is required to keep stuff running (sys admins, SRE, devops), one third doing the actual developmemt and one third make sure the app is actually aligned with user interests (testing, ui/ux, security)
Split the app teams by platform and you end up with roughly 15 iOS/Android Devs.
I agree with your breakdown, but what's missing (and not very easily measurable) is that 80% of these 178 people are working at 20% performance. "Working with their hands in their pockets" I like to call it. This is how you keep around 15 mobile devs. Modern office work is a pile of wasted human time and nonsense, enabled by 20 years of free, low-interest money.
That's a quite low headcount for such a high profile app, to be honest.
There's more to companies than just developers.
It was a valiant effort, but probably for nought.
It would be nice, but they don't have to actually figure out what's going on. They just have to go bankrupt when all the good performers leave. (Edit: Actually they don't have to go bankrupt outright; it suffices for them to have a worse product that results in worse revenue that results in them not being able to pay for as large as share of the labor market.)
> Eventually the protesters will have to pay rent and buy groceries, so they'll get in line and return to office for another employer
Or, they'll go get a perfectly good job got a company not affected by this madness.