Then they flat out refused to put parking charges onto my tab without ID. Yet if I had gone back to the room and merely pulled a single drink out of the minibar, I could have run up a $60 charge no problem!
Then they flat out refused to put parking charges onto my tab without ID. Yet if I had gone back to the room and merely pulled a single drink out of the minibar, I could have run up a $60 charge no problem!
Is it the kind of minibar connected to the phone line, where every item presses down a dedicated knob thus touching the item releases the signal to the system? The only time I saw something like this was in a hotel in US of A and viciousness of it infuriated me.
Before sensors, people would grab a $5 can of soda at 2am, drink it, swing by the convenience store in the morning and get a 12-pack for $6, and put a single can back in the minibar. On paper it's a 1:1 swap, so it's not really stealing, but hotels wanted their profits, so they invested in the sensors.
I'm sure other hotels just check what gets restocked and charge you accordingly, but hotels that really want to juice you will get every dollar they can.
[0] https://www.reviewjournal.com/local/local-las-vegas/minibars...
It's not stealing at all.
I always stuff my own drinks into the minibar fridge between the hotel supplied ones, something like this would really piss me off.
If virtual it can be automatically as part of the guest check in flow.
That's a lot of hostile innovation no one needs neither asked for. Almost like the infamous US prison technology.
Turn your cost center into profit center! (by charging your guests $5 for touching a Snickers bar)
On checkout, I had a huge bill for a bunch of things in the minibar. I guess I jostled the items enough that it tripped whatever switches or sensors they used. I complained to the front desk, and luckily they refunded all of it.
Please tell me that was a mini bottle of aged whisky and not Diet Coke.
The concept isn’t evil in itself, it’s just that the pricing applied to it is predatory.
The warning is there for your convenience more than anything else and is often out of an abundance of caution. I’ve seen similar ones where you can pick up and put it back within a certain time and not be charged - I’m pretty sure all these machines have a grace period to avoid spurious charges in case it gets bumped/etc, so it is safe to pick up items and put them back within a reasonable timeframe.
In practice feel free to pick up (and even replace items, if it’s literally the same and they won’t be able to tell) and just play dumb and contest the charges at the front desk, they’ll have to waive them if they can’t decisively prove you actually took any items.
My solution was to go to the convenience store (still located in the casino) which was expensive (a guy in front of me nearly had a meltdown at paying $15 for a can of lager) but at least had no "restocking fees." A Target with more sensible prices is about a 10 minute walk from MGM Grand, however, in case anyone here ever winds up there.
So, basically, drunk people and children.
Yet if I had gone back to the room and merely pulled a single drink out of the minibar, I could have run up a $60 charge no problem!
Right, but pulling a drink out of the minibar requires a room key which, in turn you couldn't get without ID.So both cases depend on ID.
Also, who drives without ID?
The car park machine, "popped to the desk," driving or wandering Las Vegas without ID, the identity procedure... I'm comfortable with my assessment that there is something not entirely correct with the story. You are welcome to disagree.
Nothing about this sounds too far fetched to me, based on my experiences at other hotels/resorts. Maybe this only happens to you if you have a sketchy appearance or due to other biases; if you are clean cut and of a non-prejudiced race, maybe you won’t run into this crap.
> maybe you won’t run into this crap
What "crap"? He didn't have ID. The employees should simply hand out keys on the honor system?
What crap? Being treated with suspicion just for the way you look. “Have ID, don’t care, maybe it’s fake”. :sigh:
* We return late to the MGM self park one night. I was told I could "use my key" to get in/out. Stupidly I put my key into the credit card slot (rather than scan the barcode, as you're meant to) and it eats it.
* We return to the hotel room using my wife's key because we're tired.
* The next morning we decide to use the Grand's pool. I leave everything except the remaining room key and my phone in the safe because we're going to the pool and I would not leave anything poolside that I couldn't tolerate being stolen.
* On making it to the lobby, my wife decides she wants Starbucks. I decide to spend my time attempting to get my key replaced. I therefore turn up to the desk with my remaining room key, my phone, but no driver's license or passport. In Europe this would literally be zero problem, hence my attempt.
* I was able to use a combination of answering numerous questions about my room, my identity, and how much I'd spent on the room to convince them to give me a second key.
* I later returned to the desk with my ID to add parking to my folio.
Sometimes workers get tired of dealing with persistent people who absolutely insist that they are correct (which in this case they were), and realize that they don't get paid analyst wages, they get paid front desk wages, and they say "Okay, this looks right to me. Here you go."
No I don't mean all of that. He wrote "In Europe this would literally be zero problem, hence my attempt." I'm curious, if you can get a hotel room key in Europe without ID, how does that work? Does the phone work as proof?
In the UK, at least, it's unusual to show a driver's license for anything (except buying alcohol if you look young) because many drivers don't carry them, whereas in the US I had to show it every time I even checked into a hotel and even occasionally when buying things with a credit card.