In Europe? Don't you mean "in that specific hotel, on that specific day, with that specific employee"? Do you really think everyone follows the rules to the letter when they're making front desk wages? That job is 100% replaceable.

Sometimes workers get tired of dealing with persistent people who absolutely insist that they are correct (which in this case they were), and realize that they don't get paid analyst wages, they get paid front desk wages, and they say "Okay, this looks right to me. Here you go."