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It's 3 in the morning and I couldn't stop laughing out loud when I read this. Poor OneDrive lol.

I hope she managed to keep all her files and didn't lose anything.

It still works and she hasn't lost anything but you can't actually move or delete any files any more because windows explorer craps out too!

I literally have no idea what to do with it :(

My assumption is she ran into the max path length limitation, here's how to fix it https://learn.microsoft.com/en-us/windows/win32/fileio/maxim...

That was one of the problems. Unfortunately after fixing that it's still broken.