You’re attempting to justify lying on the basis of “I can decide whether the customer actually cares about the truth”
In the process, you're reinforcing all my negative perceptions about the (non-existent) ethics of sales staff.
In the process, you're reinforcing all my negative perceptions about the (non-existent) ethics of sales staff.
See the note in the original comment:
> Note: I don’t like that this is how compliance works. I wish compliance were more closely tied to security. But that’s simply not reality.
Ethical people don’t.
The original advice was that such “embellishment” was normal.
My response is that it’s only normal to unethical people.