see, i just don't get this. one of my SaaS products is essentially 100% hands off (aside from occasional package upgrading, random refunds or upgrade issues every few weeks) but i still absolutely LOVE adding new features or fixing bug requests that customers bring into my view. it gives me the classic feeling of really helping someone, even if it is just a single individual out there.

then the bug reports start to get further and further apart... now i have had one in months :)