This is not about people, this is about journalists.
Almost everybody who can use a LLM understands its results shouldn't be taken literally. Still, it takes only a couple of clickbaity "parents concerned about ChatGPT turning their children into nazis" stories to move public opinion against LLMs.
There are a lot of serious open legal questions against these models, so preventing these stories is on the best interests of Microsoft.
If ChatGPT had existed in 2016, the media would have blamed it for Trump getting elected.