Have you spoken to support about the issue? Sounds like an uncommon problem and could be linked to a single part failing.
The hinge is certainly flimsy.
The hinge is certainly flimsy.
Because it's Framework, you can of course buy the heavier hinge and put it on the older models; I haven't, because it's not a problem for me, but if it's one for you, it's a fix you can do cheaply.