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It's almost as if the typical contemporary "knowledge work" shop has completely discarded ergonomics, industrial engineering, and library science as potential sources of wisdom about how to construct effective socio-technical systems because they don't have a clear, straight-line, first-order effect on profit.

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It's astounding to me how much IE 101 info is just totally absent from software shops. I think it's because nobody who doesn't major in it really knows what industrial engineering is, or just how far the field itself can extend.

I wish there was a Freakonomics or Algorithms to Live By for IE.

I like the way you expressed first-order effect on profit. It’s difficult to convey such effects to people that don’t understand them.

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