Hacker News Reader

At one point, Google reached out to me to try and tempt us over from AWS. I had bad experiences with Google support in the past, but liked their AI stuff and was keen to give them another go.

We booked a follow up call in the calendar, I spent good time preparing my notes and requirements for the meeting... and then nobody on their side showed up or contacted me again.

A GCP issue was the only time I had a human contact with Google, they did well. However high scale low touch is in their DNA and you can tell it.

Wouldn't Zendesk be one of those software things that has had too many features bolted on without oversight and/or a unified philosophy behind it?

I'm of the opinion that focused products created by smaller teams are better.