I wish people would just record a video and showing what is causing them a problem. It's better than writing "I'm trying to do x and it doesn't work". At least on a video I can see the exact error message, the view they are on which browser they are using etc.

You can condition people to give you all this information but it's an uphill battle, so I'd rather just get it myself from the source if possible.

I feel like there's a misunderstanding here where people think engineers will now record videos instead of writing their usual issue description. This is clearly not the use case of Loom.