The issue seems to me to be that people don't recognize or internalize that fact - they treat interactions with people on the Internet as somehow less important than those "in person." I don't quite get it, but then, I've spent most of my life on the Internet, developing more healthy relationships than most "offline" people I know.
Internet vs physical is a different skill-set - the messiness level on latter is just much higher.
Also, if one's social skills are lacking it's even harder to get treatment, if it's difficult to articulate the problem or why a stranger should care about them. One's social standards for failure could be set so high as a result of their past that only an AI or other parasocial method could be designed to clear them.
I think there's a claim that in online dating, top x% (x is a small number) got the majority of the match.
Assuming that there's a huge inherent inequality in charisma, likeability, social skills, etc. You cant really distribute them to those who need.
It's just like all the stories that are a wall of text without a TLDR at the bottom; you know they're totally made up entertainment.