How long did the water flow through the house before being detected? Was anything done to mitigate it, and so on. Either way why isn’t the claims adjuster handling this.
This sort of thing is exactly what insurance companies and attorneys are for. Not sure why this lady thinks social media should have anything to do with this.
This story sounds fishy.
That same insurance should tell me to pound sand if I’m renting the property out to paying lessees and one of them damages my property.
Policies can cover long-term rental but forbid/exempt riskier AirBnB-style short-term ones.
It's less clear that this is legally a multi-unit building (as opposed to multiple single-units). If I own half a duplex, a third of a triplex, or a townhouse, I can insure the unit I live in on a residential policy. Surely the owner of a townhouse/rowhouse doesn't need to carry insurance on their neighboring unit.