Why is this a surprise? Most banks are overstaffed in the wrong areas and have too big a real estate footprint. It's not just a BOA or Wells Fargo issue, I see it in every local and regional bank in my area. All of them built up in high income zip codes just as millions of people shifted to online and mobile banking, and now they have nearly deserted lobbies and teller counters. Mortgage operations have been centralized, and suffer from boom/bust cycles tied to interest rates and supply fluctuations.