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They have the best integrations.

This is not an endorsement of the decision to use Okta, but I understand why.

also vendor lock in once youre invested is very real with execs. change is hard in general its even harder when its a significantly embedded service thay takes time and money to replace plus your director likes going to sports with their sales guys.

also i sincerely believe theres a little bit of not minding they suck because they can just blame okta if something happens and blame is the worry.

It's a consequence of corporate culture that punishes failure. Part of changing is admitting the previous approach isn't working, and why it isn't working.

Punishes internal failure. Okta aren't in the hierarchy and can't be punished.

They could always punish the internal person who chose Okta. But I guess they're now big enough to be into "no one was ever fired for choosing [Okta]" territory?

This. Strategic missteps happen all the time.

Two things are corrosive from the executive ranks:

"Everyone knows this isn't working, but the director who authorized it is now an SVP"

"Not my idea, so let's do something different just so I can say it was my idea"

The middle way is healthier.

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