The dark side of touch-screen tipping
bbc.com
bbc.com
The real problem is that your business relies on tipping. Tipping should not be the norm in the first place, just charge what you actually need.
Yes, I still tip waitstaff that did actual labor to bring my meal (though with higher minimum wage in WA, I'm debating the wisdom of cutting that down a few percentage points). Any other transaction can pound sand.
This whole tipping situation makes me actively angry. I'm done with it.
It didn’t help that the DEFAULT tip amount that was pre-selected was for 25% (the middle of 3 options). Tipping has gotten totally out of control, and you have to pay attention lest you wind up like me, tipping for everyday ordinary functions that businesses are already paying employees to do. FWIW, I am all for tipping for exceptional service, and often tip 20%+ when that’s the case, but these compulsory tip screens for every goddamn thing are just insane.
> pressing the middle square to choose a 20% tip, ...
> I realised I'd tipped $18 (£15) for a baked good. I couldn't believe what I'd done.
20% of $60 should be $12, not $18.