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Apple is only good compared to the total garbage fire of MS/Google, and Amazon's support has been horrible for years now. If they don't have an automated answer to your problem you're SOL.I had them ship me the wrong item with the correct item's SKU taped on it and they argued with me for quite awhile before just refunding me.

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> If they don't have an automated answer to your problem you're SOL

No? I've had issues with an external monitor and had an applecare specialist debug a bunch of settings and then schedule a call with me for the next day after they heard back from the escalation team. Thankfully I bought a different cable which fixed my issue, but they are very nice for support from my experience.

MSFT is pretty good with their hardware support.

I believe that for the surface line, but I mainly deal with the O365 folks.

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