My dad is 78. He knows how to use his tv and cable box. It gets a firmware update that adds some feature that is pointless to him (lets say HDR, he doesn’t give a shit) but refreshes the UI.
I feel like 10-20 years ago I could just download the old firmware onto a usb and install it over the new one for stuff like this. That concept is just unheard of now. I sort of get why from a security perspective but if that has to be the case then keep your shitty UI/UX consistent at least. Or find a secure way to allow downgrades. That’s not my expertise at all but I’m sure it can be done