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I think that the open door policy needs all of the other layers of trust.

What Cy Wakeman experienced was an open door policy independent of any other culture change.

Yes, people don't just vent because the boss's door is open, they vent because some pressure has been built up. Closing the door doesn't make the drama go away, it just buries it underground were it will continue to make certain groups of employees who are unable to ignore it continuously more uncomfortable and less dedicated to their jobs.

Again, the link is not against an open door policy. It’s saying an open door policy itself won’t fix anything without focusing efforts towards a solution. Without that nuance it risks creating a toxic culture of endless complaining and limited accountability.

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