> Do not let them charge you any money for it. This is a problem Apple caused, and purely a software issue. If the technicians claim there is hardware damage, they are wrong.
Good luck with that.
Good luck with that.
If there's a documented problem that affects your hardware model and the given software versions, they're extremely unlikely to try to charge you for anything.
I had to spend 6+ hours on the phone over multiple days with a senior tech support staff to make it happen, but at least it was eventually resolved and I didn't pay anything for it. Obviously it wasn't a documented problem because we troubleshooted everything possible before replacement.
You paid 6+ presumably stressful hours of your time. That sounds like a crazy high price to me that you should be able to bill them for.
I wonder whether they could've done it faster if they were required to reimburse you for the time and nerves you had to spend to get them to fulfill their (assuming you were within warranty) law-mandated responsibility of providing you with a product that works as described.
How did you even get to the point of talking to them on the phone? When I last had a problem (extreme instability up to full crashes when RAM pressure is high, which is apparently a problem with every single ARM Mac out there) they wanted me to come into an authorized store as the first thing.
I eventually caved in and just bought a machine with bigger RAM. My god, I can't imagine spending several hours over several days turning the device off and on, resetting NVRAM and re-installing the system ...
If you mean various third party resellers then of course, it's just a run of the mill shop that happens to sell Apple products, a completely different experience.
Apple Store is a totally different shebang, if those are not owned by Apple it would be a major news story for lots of people.
And if they are owned by apple I don't see why their employees can not see bug reports.
Even if what happens is that they are just a favoured franchise.
The last time I dared to request a troubleshooting for the terrible lockups (sometimes down to the touchpad click not responding directly) that I now believe are caused by swapping (and are present on every ARM Mac I've used), I was offered by the official Apple website to make an appointment at Gravis, an authorized reseller and then perhaps also authorized repair provider.
But Apple Store I think is owned by Apple and people there actually work at Apple. Also if Apple Store was the same franchise thing as authorized resellers then I don't see why there would be so few Apple Stores around the world.
Also wow. I didn't have this particular touchpad issue with my M1 mac yet. I do have a bunch of gripes with Apple about other issues though. Just a couple days ago noticed notification center was using 100% CPU and draining battery. Only because I wanted to check time in another timezone using world clock widget. Trying to edit the widget and select a different city locked up the entire thing with all the other widgets. Dumpster fire.