https://www.xfinity.com/networkmanagement
I do wish this was required to be easily accessible from the marketing pages. Usually it takes some digging to find it. But at least they do have to make these numbers public.
>Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage.
I took that from their networkmanagement page. Their statements seem to conflict with the consensus of the HN crowd, but I could be wrong.
Note they're not saying 100% of customers got their rated speeds, but the average customer got over 100% of their rated speeds. So, say the 50th percentile customer pays for 100M, they actually got 102M, boom, that metric is met. However easily 25%+ of customers didn't get their rated speeds during that peak period.
Some people ranting on an internet forum isn't high quality data of overall network metrics.
For a lot of residential customers, once latency is good enough it doesn't really matter. Once you get down below like 30 or so milliseconds, a lot of consumer applications just won't be any different. I could have 80ms latency to HN and my experience of the site would be roughly the same. Not saying all residential applications don't care about latency <30ms, but generally speaking the vast majority have very little difference at the moment. Watching a streaming movie, loading a web page, doom scrolling social media, etc are all going to be the exact same experience at 2ms or 10ms or 30ms. This is changing though, and I do prefer having such low latency with my residential fiber connection.
Most people that need any less are likely gaming, heck even I'd like less for gaming but 30ms is more then enough to be able to play FPS games well.
I appreciate there is more to latency than just gaming, but I hear more people wanting less ping for those reasons than anything else.
They are god awful expensive, but I feel the quality of their product is excellent. And I'm not even a Comcast employee or shill.