The symptoms we experience are: - not capturing key information, often because the challenge of finding a place makes a project out of a task which then gets dropped, - capturing the information in an island somewhere making it unfindable later on, e.g. a loose document in a user's Confluence space.

With a team of folks with different skill levels, when there's information to capture, I'd like there to be a clear single place for it to live so that it's easy to place there and easy to find again.