But by looking at those whiteboards and reading parts of the description, the amount of effort, people and time involved in a redesign was just a bit more than I was expecting. Looking at the images of the resulting whiteboards alone had me wondering "what could all of this possibly be about?". Details within details about ... something.
And then I went to check if I was even using the redesigned version, which it seems I am ... I just never noticed.
I use it everyday, for chats intermixed with an occasional huddle. Those work as one expects them to, and that's about it. So in my mind it's difficult to mix "chat and huddle app" to the level of effort needed to redesign it. It seems my minimal usage pattern may not typical.
I assume it boils down to there are being many customers, doing many things, it is essentially what Slack the company is, and it has to be done right.
Anyway, the chat and huddle thing works fine, and I'll move on from this topic.