Biggest load of horsecrap I have seen on this website. Complexity ballooned into unimaginable proportions. Observability is crucial for complex software.
I experienced a reversal like that once, going from a company with a very healthy SRE culture + technical setup, to a startup very much without it, and I couldn't believe we were wasting our time on manually doing things and putting out the same fires.
(I and a bunch of other SREs were hired by the CTO to fix this. He left 3 months later and my group was folded into OPs. Each one of us quit within a few months of that)