The title isn't news at all as every single trustworthy autonomous driving solution MUST HAVE human operators somewhere to take over but the actual article is a good summary of Cruise's current situation and I'd guess the competition as well.
Title of the post should be edited though since it's not the headline of the piece and this information, while interesting, isn't the main thrust of the article.
[1] https://www.engadget.com/2020-02-27-waymo-disengagement-cali...
It could reflect some particular ODD (e.g. downtown at rush hour) where the vehicles didn't do nearly as well, or something else entirely.