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Comment by RockRobotRock | Hacker News Reader

Lost temporarily, but there's absolutely no way they lost data permanently (maybe hours worth of data, worst case scenario).

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This is very very likely. Source: worked on the storage backing Google Drive. There’s layers upon layers of backups.

They had a gmail data loss issue back in the day as well. They lost a shitload of emails and contacts.

http://edition.cnn.com/2011/TECH/web/03/01/gmail.lost.found/...

I lost all my emails around this time and presumed I’d been hacked. Now it makes sense.

The article says it was restored from tape. And it was.

For the end user, there's no difference between "Google still has my data but I can't access it" and "Google lost my data". Especially with Google's customer service being about as effective as a wishing well

Can you expound on this? What makes you sure?

My guess would be they have multiple backups. I obviously can't say for sure since I don't work there, but it's very very good guess.

Right but this doesn't necessarily have to be a drive failure. (Pun not intended.) Imagine if there was some id collision due to a db migration or something, and then one user ends up deleting the other user's data accross all backups. Unless google never deletes any data, even when the user deletes it themselves, then you can't be saved from that.

Theoretically possible, but (super super super) unlikely. I'd also think that when a user "permanently" deletes their data, it would still be on Google servers for a specified time (maybe a week?).

Again, all guesses. But if someone offered me a bet, I'd wager 1:10,000 that the data is permanently deleted. Extremely unlikely.

30 days has become the industry wide standard for keeping data explicitly deleted by a user.

There are many types of backups (e.g. replication, point-in-time replication, periodic incremental backups, periodic full backups) and not all of them project against the worst kind of issues, e.g. a software bug that accidentally deletes a whole bunch of data.

For Gmail, Google keeps backups of mail boxes and their transaction log. This way they can rewind the mailbox over a period of weeks.

It's basically a continuous backup.

Are we sure there is an actual data loss event, now? Has anyone here experienced the loss directly from Google Drive?

The risk is that the bug impacts a small number of users and they decide not to bother with a restore just to recover data that only impacts 0.001% of users.

Or they don't notice at all because the support forums have no way to get in touch with engineers.

Sometimes the clouds dissipate.

Sometimes the only reassurance you have is that you're in the same boat as a lot of other people who would be very angry

> absolutely no way they lost data permanently

How do you know this?

> (maybe hours worth of data, worst case scenario)

Or you’re saying they could have lost data permanently?

At this point Google is as trustworthy as musk.

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