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I've used a few SaaS products with decent support: AWS, GitLab, Microsoft (for certain products), Fortinet (for certain products)...

On the bad side I can think of Google and Databricks.

So it's not an unsolvable problem, there are people getting support right.

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AWS support can be very hit or miss.

I've had experiences where they will claim that something is possible when it is absolutely not, and you have to provide a lot of supporting information to get them to see reality.

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