All these cloud service providers have bugs and issues.

But the problem with Google is that their support seems somehow disconnected from the real world. There is support, and they do respond to chats, calls, or emails. However, it often feels like I'm talking to someone who doesn't genuinely care about my concerns or do understand what I’m talking about.

Good support is hard to come by and hard to implement. So I really don't know what is missing in Google's support that exists in AWS support. Maybe because AWS support staff are trained to first put themselves in the customer's shoes and understand the problem from my perspective.