a, b, and c, and there is no other / better service, so it's a difficult one to solve.

also things can't wait until 9am or the selected waking hours, we have too many people/systems relying on working infrastructure, so an issue popping up at an ungodly hour is fixed there and then, even if it means calling other people.

Those are the worst support calls, 3am on some weeknight, and you can't actually fix the problem because you're not 100% certain, and you need to call a colleague and wake them up too. You feel like an asshole.