It's also 10x worse when the website has a green circle on it like teams/zoom showing it as "online" and makes you feel like you are actually talking to someone.
I personally fell in love with copilots when all my engineering tools started adding them (e.g. Cursor IDE, Warp terminal, etc.).
And really, I wanted to tap into artificial intelligence everywhere, from excel to planning a vacation in AirBnb. "is this a good place to stay with a young kid?"
Just in recent months, the market has validated this intuition, e.g. Microsoft Copilot products (think 2nd-brain-on-tap for e.g. PowerPoint, not support chat) have boosted productivity by 30%, with lots of other impressive metrics
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If you do go back to the customer support use-case, I'd see the support agent's software using CopilotTextarea, to let them reply to 10x more messages, but where they still drive the conversation.
Though I could see it coupled with AI chatbot on the consumer side, where it makes sense
but having been on the other side, requests like yours are the exception. support chatbots relieve a huge load, allowing the real people to work on real requests like yours rather than the numerous junk ones.