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Forcing customers to use arbitration hasn't always been in the companies interest - if only a fraction of the 7M effected customers started the arbitration process it could cost a lot more than a class action suit.

Didn't Uber drivers get a large payment from them in this way?

https://www.reuters.com/legal/litigation/uber-loses-appeal-b...

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Trying or arbitrating a large number of cases individually is far more expensive than litigating a class action suit. But only if the people pushing the arbitration hold firm, rather than agreeing to the initial settlement offering.

I once looked into arbitration against a local company based on their ToS. Initiating arbitration would have cost me several hundred dollars, not to mention time, which was more than my dispute was worth.

And how much would it have cost you to file a lawsuit?

I don’t know, but I had agreed to the terms that specified arbitration through a specific firm as my only available recourse, so that’s not particularly relevant.

Arbitration almost always favors the company, why else would they push for arbitration instead of respecting your rights?

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