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I'm just surprised they aren't making you send a physical letter via USPS.

Some companies require that. Here is PayPal's process for example: https://www.paypal.com/us/legalhub/useragreement-full#table-...

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They aren't the government, silly billy. Just because it's written down doesn't mean that it has value, it's just an (effectively unfortunate) deterrent, since oftentimes a court has to decide that it's illegal.

Hopefully our court system will get some more teeth vs other corporations soon.

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