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> When the data and the anecdotes disagree, the anecdotes are usually right. Meaning that a profound analysis on data is a must.

This sentence seems logically inconsistent.

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As a data person, I read it as: you don't always have anecdotes. So your data needs to account for blind spots and have enough granularity to see the issues.

And focus more on negative metrics / finding and addressing anomalies instead of vanity metrics and showing "up and to the right" charts to leadership.

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