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It's also very Japanese to say "sorry" and accepting blame I believe. That might be what they mean with by "Asian culture", but it's certainly doesn't apply to all of Asia.

Years ago we started to get basic introduction into Chinese culture, so that we could better navigate situations with a Chinese customer. This helped to better understand requirements and defuse certain situations. I've NEVER experience Chinese or Indian companies go to the same length, instead they will frequently attempt to bullshit their way out of situations or be offended that you believe that their product/service might in some way be at fault and they sure as hell won't apologize for it, under any circumstances.

Just don’t generalise about massive groups of people? “Eastern” and “western” culture are not monoblocs.

"culture" itself is a stupid generalization

> Eastern/Asian culture with its obsession with saving face is the culture where saying sorry is anathema

Ever been to Japan?