> It took several service appointments and months to convince them otherwise, requiring me to mount a GoPro in my car and dangerously recreate the issue, which randomly occurred after about 45 minutes of cruise control driving.

Then post the video and publicly call them out?

> It wasn't until I contacted their PR department and threatened to involve the press that they took the matter seriously.

This is where ya lose me... Tesla doesn't have a 'PR department'