They also ship books in oversized boxes with no padding. If you're "lucky", they combined your book order with your order for something hard and heavy that can help beat the book up while the box tumbles.

Not always, but often enough that if I order a book from them, I try to remind myself to to wait to order until nothing else I've ordered has yet to ship. Then wait after I've ordered the book, until the book has shipped, before I order anything else.

I don't order that much from Amazon, but my orders often "cluster". For a recent example, the Christmas holidays. I got a beat up book cover because they upped the delivery date of the book by about a week (newish best seller), while in the meantime I'd ordered a heavy object that always ships the next day and that I didn't want to wait a week plus for. So, jacketed hardcover arrives loose in the oversized space next to big, heavy, sharp edged object, with no padding whatsoever inside the box.

I guess if I'd returned that book, it simply would have gone -- damaged -- to someone else.