> Despite targeted outreach, we've noticed that community members are not returning to use the tool after their initial interaction. There has been minimal engagement apart from a spike during a mid-November focus group. This indicates that Sawt is not helpful enough yet for people to want to come back.

Perhaps they have trouble thinking of additional questions to ask? Their first few interactions probably cover the things they care most about. They get an answer and that’s it. Maybe a “subscribe to updates whenever this topic comes up in a meeting again” feature would be useful?