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The flight was from the US to Canada. It's very plausible that the cell plan doesn't have international roaming.

EDIT: per replies, this was entirely wrong, it was a domestic flight

Flight was from Portland, Oregon to Ontario, California - it was a domestic flight.

Heh, you're quite right, I just saw "Ontario, CA" and made a bad assumption. :D

Anyone could have been thrown off by that. But then I remembered that airplanes fly to and from cities, not provinces.

I wonder whether there a California, Ontario.

Apparently so

No airport, so no planes from California Ontario to Ontario California

California Dreamin' of -15°C ..