Nah, that's bullshit. If someone interacts with your team on whatever medium you go out of your way to be respectful and shouldn't act like stuck up, condescending neckbeards, whose presence is a gift to humanity. I run many open source repos myself and you can bet that when people take the trouble to interact with me I make it my mission to listen to what they say and treat them with respect. I don't expect them to act like robots and neither should you. The way you've all answered here makes me think that you're a bunch of code monkeys incapable of understanding that software is created for human beings and not machines.

>In this case it seems highly unlikely that anyone can add additional information that will allow a faster resolution

Heaven forbid. Sounds like Mozilla is a wonderful and fun place to work. Lmao.

>of disrupting our normal workflows, and taking attention away from fixing either the problem at hand

People aren't going to die if a few off-topic comments are posted. Holy fuck, what is wrong with you.

>To me that significantly outweighs the potential upside of leaving it open to "make people feel welcome".

That's exactly the problem. Acting like regular users have no worthwhile input is unbelievably out of touch and just plain insufferable. Maybe if you listened more to the user you could build a browser that wasn't such a piece of shit. Lmao.