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The issue is that everyone removed hierarchical menus and replaced them with... nothing.

There is no command ontology anymore. Consequently, discovering commands in-app is UX anathema.

"Use the internet, buddy. One of our customers probably documented how-to somewhere on it."

Spot on! Lot of voice assistants have been following "if we could" line instead of "if we should line". For many straightforward applications, clicking through well defined interface can be the least error prone way to get the job done.

Seriously though. The development of every company to just trash faq's or an "assistant" or third party forums is awful. Trying to get help with technology is almost always infuriating now.

I recently had to contact windows help, and they were useless. The windows forum points to a third party software that I am convinced is malware.

And while I'm ranting, why can't the download folders in windows be set to group by "none" and sort by "name" by default? Why are both "most recently edited" by default? AND WHY CAN'T I CHANGE IT MICROSOFT?

Maybe WinSetView [0] and the options [1] it provides might be of use to you? It was able to resolve the issues I was facing so hopefully it can work for you as well.

[0]: https://github.com/LesFerch/WinSetView

[1]: https://github.com/LesFerch/WinSetView/blob/main/README-more...

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